Privacy Policy

Your Privacy is our concern

We respect your privacy and take the protection of Personal Information very seriously. We strive to deliver excellent service every time you shop with us, and to do this, we need to use some of your Personal Information. This Privacy Policy describes how we handle the Personal Information we collect about you and/or receive from you. By using our website, you agree to the processing of your Personal Information as set out in this Privacy Policy.

1. Email Address Database

When you subscribe or consent to receive our newsletter, we collect your email address for inclusion in our periodic subscriber emails. This only happens with your express consent.

We use Mailchimp.com for our email communications, and we have a database on their website containing your email address, your name (in some cases, since it’s optional), and on what page on our website you signed up. Mailchimp is continuously doing everything in their power to make sure that data is safe.

2. Personal Data on confidentialcollection.co.za

On our own website we capture your name, billing and delivery addresses, contact details and your order history.

3. Payment details

We use PayFast.co.za to securely hold payment details. We do send data to them (including your order number and the amount payable) and receive data back from them on whether the transaction was successful. On the payment providers’ dashboards, we can see the first 6 and the last 4 digits of your credit card number, the card holder, issuing bank and the country in which that bank operates, but NOT the expiration date or CCV numbers. At no point do we have access to enough data to reproduce your credit card. We can only charge your card after you have given your express consent: the only change we can make to a payment is a reduction, by reversing an authorisation or refunding a payment. We cannot, under any circumstances, increase the amount that you have given authorisation for.

4. The Policy

The above, in general, states that Confidential Collection collects information (such as your name, shipping and billing address, email address, etc. from you so that we can:

process your order;

provide you with member support;

allow you to use the community forums and participate in contests and other forum features; and

send you newsletters and other communications such as polls, surveys, and special offers.

Confidential Collection will set and access our own cookies on your computer to allow you to buy and interact at the site. We also use web beacons to gather anonymous, aggregated statistical information (e.g. unique hits, page views, etc.) about our website traffic.

Confidential Collection may share information collected by us with third parties to help process your order (e.g. shipping companies, credit card processors, etc.) or to provide statistical and demographic analysis to Confidential Collection to help us and our business partners render or provide you with better services and offerings.

Confidential Collection will not share, rent, lease, or sell your personal information (e.g. your email address, your name, your address, etc.) to any third party for their independent use or benefit.

We hope this makes sense. Future changes to this Privacy Policy may be made at any time by sending you an email or posting notice of the changes on the site, with the changes effective 30 days after Confidential Collection’s dispatch of the email or posting of the notice.

To ask questions about this policy or to remove your personal information from our database, write us at support@confidentialcollection.co.za.