Delivery
We currently do not deliver internationally.
Overnight Orders must be place before 12:00 midday for same day dispatch.
Our overnight delivery option applies to all main centers. If you are outside a main center your delivery may take a little longer, but happily though not longer than two to three working days!
Our preferred courier is The Courier Guy, chosen for their quick delivery times and reliabillity.
Product
Due to the personal nature of the Products we sell, we are unable to offer refunds or replacements for returned Products once a Product’s packaging has been opened by you.
Please note that your right to cancel or return a Product does not apply to certain types of Products. The following list provides a non-exhaustive list of the types of Products you cannot cancel or return:
- Sex Toys in any condition unless faulty, due to hygiene concerns
- Intimate play items including candles, lubricants, massage oils, orgasm balm and toy cleaner which have been opened, tested or partially used
- Bondage items in any condition unless faulty due to hygiene concerns
Read our Shipping & Returns policy for more detail
My Account
You do not need to register for an account to place an order.
You can change your password by logging in to your account and going and selecting the “Account details” option.
If you have forgotten or lost your password, you can click on the “forgot password” option on the login page.
If you are still struggling, contact us at support@confidentialcollection.co.za with your name and email address you used to set up your account and we will email you a link to reset your password.
When you create an account, all orders placed when logged in to your account will be available for you to view.